Customer Service

About the role

Do you thrive in a role where you can help others and make a difference? Join our team as a customer service representative, where you’ll be the face of our company, helping customers navigate their questions and concerns while delivering an exceptional experience. You’ll handle inquiries, resolve issues, and work collaboratively with other departments to ensure customer satisfaction. If you’re a great communicator, enjoy problem-solving, and are motivated by helping others, we’d love to have you on our team.

Some of the things you’ll do

• Respond promptly to customer inquiries via phone, email, and live chat.
• Deliver accurate information about products, services, and company policies.
• Resolve customer concerns and escalate issues to appropriate departments when necessary.
• Record customer interactions and feedback in our CRM system for tracking and analysis.
• Assist with troubleshooting common issues and follow up to ensure resolution.
• Identify customer needs and provide proactive solutions to improve their experience.
• Collaborate with team members to share insights and develop better processes.

Requirements

• Prior experience in a customer-facing role preferred, but not required.
• Strong verbal and written communication skills.
• Problem-solving abilities with a detail-oriented mindset.
• Ability to multitask and handle high-pressure situations calmly.
• Basic computer proficiency and familiarity with CRM or ticketing systems is a plus.
• High school diploma or GED required; additional education or training is a bonus.

Benefits & Compensation

$40,000 – $50,000 annually, depending on experience and qualifications.

• Comprehensive medical, dental, and vision coverage via Blue Cross Blue Shield
• 401(k) plan with up to 6% employer match
• 25 paid vacation days and 8 sick days annually
• Remote work stipend with full home office equipment provided
• Paid parental leave and 3 annual mental wellness days
• Flexible schedule designed to support a healthy work-life balance
• Annual allowance for certifications and professional growth
• H1B visa sponsorship for qualified candidates

We invest in your well-being, growth, and future—because when you thrive, we all succeed.

• Spanish
• English
• Internet